Jamoon Help Center
The Jamoon Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The Jamoon Help Centre also lists out more information that you may need regarding payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online. This information is updated on 11-Jun-21
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
Will the delivery be tried again if I'm not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
What should I do if my order is approved but hasn't been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please email to support at jamoonshop@gmail.com so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How do I know my order has been confirmed?
An e-mail will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘Order History’ section on your Jamoon account.
How can I pay for my order?
You can choose to pay for an order using any of the below methods:
- Cash on Delivery
- Bank Transfer (You will get Jamoon Bank details in your email after placing the order)
- Razorpay Payment Gateway: Visa, MasterCard, Maestro and American Express Credit or Debit cards
Can I pay with any Credit card?
You can choose to pay on Jamoon with any Visa, MasterCard or American Express credit card issued in India.
Can I use any Debit Card to pay for my order?
You can choose to pay for your order on Jamoon with any Visa, MasterCard or Maestro Debit Card.
Can I use the Cash on Delivery (COD) payment option for every product I buy on Jamoon?
You can choose to pay for your order on Jamoon with any Visa, MasterCard or Maestro Debit Card.
What is Cash on Delivery?
Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.
Can items be returned after the time period mentioned in the seller's Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
Is it necessary to have an account to shop on Jamoon?
Yes, it’s necessary to log into your Jamoon account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalised shopping experience including recommendations and quicker check-out.
What does 'Out of Stock' mean?
An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now.
How are items packaged?
Products sold by Sellers are shipped in packages with waterproof plastic wrap.
Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure.
Can I club my orders from different sellers to be delivered together?
Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.
